Here at Merillat, we take an immense amount of pride in our customers and value their opinions. With that said, a major aspect of our product development process includes asking our customers what they need and want in order to make their kitchens not only more beautiful, but smarter and more functional. We identify these needs through a series of Voice of the Customer studies and we are proud to say that many of our innovations have sparked from their feedback and ideas.
Even in today’s economy, we continue to offer homeowners, builders, dealers and designers new and innovative products, such as our revolutionary water resistant sink base, CoreGuard™ as well as 100,000 new product offerings.
We do this by following a series of steps through our Six Sigma efficiency process. This process allows us to develop new products and innovations in a structured and progressive way, which ensures that the products we are developing meet the standards that our customers and homeowners expect from Merillat.
Our philosophy of customer loyalty and constant improvement challenges us to continuously look for ways to create and develop innovative – and in some cases revolutionary – products that our customers need and want; all in an effort to give them more product options and make their kitchens more functional for their lifestyles.
We would love to hear your feedback and thoughts on what products you feel would be helpful to have in your kitchen!
Tags: coreguard, merillat, product development, product offerings, voice of the customer